Shipping policy

Processing Time

Most items are made-to-order. Please allow:

  • 3–7 business days for production and processing

  • Additional time during holidays, sales, or high-volume periods

Orders are processed Monday–Friday. We do not ship on weekends or holidays.

Shipping Time & Rates

Shipping rates are calculated at checkout based on your location and order weight.

Estimated delivery times after your order has shipped:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • International Shipping: 7–21 business days

Delivery times are estimates and may vary based on carrier delays.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking to update.

Wrong or Incomplete Address

Please double-check your shipping address at checkout.

Thread & Salt Co. is not responsible for:

  • Packages delivered to the wrong address due to customer error

  • Lost packages resulting from incomplete or incorrect addresses

If this happens, please contact the carrier to open a claim.

Lost, Delayed, or Stuck Packages

If your package appears lost or hasn’t moved:

  • First, check with your local post office or carrier.

  • If it’s officially declared lost and not marked delivered, contact us at [your email] so we can help.

We are not responsible for delays caused by carriers, weather, or customs.

Delivered but Not Received

If tracking shows “Delivered” but you cannot locate your package:

  • Check with neighbors or your local carrier

  • Wait 24 hours (sometimes carriers scan early)

Thread & Salt Co. is not liable for stolen packages marked as delivered.
A claim will need to be filed with the carrier.

International Orders

International orders may be subject to customs fees, taxes, or import duties.
These charges are not included in your order total and are the responsibility of the customer.

Items Shipped Separately

To speed up delivery, some items may ship separately depending on availability and production.

Questions?

We’re here to help. Email us at  Chris@threadandsaltco.com with the subject line:
“Shipping Question – Order #XXXX.”