Shipping & Returns
Thank you for shopping with Thread & Salt Co. We want you to love your purchase, and we’re here to help if something isn’t right.
Returns & Refund Eligibility
We accept returns within 14 days of delivery for items that are:
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Unworn
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Unwashed
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Unused
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In their original condition
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In original packaging (if applicable)
A receipt or proof of purchase is required.
Custom, personalized, or made-to-order items are not eligible for returns or refunds, unless the item arrives damaged or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:
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Your order number
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Photos of the item
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A brief explanation of the issue
We will replace or remake the item at no cost to you.
Exchanges
We accept exchanges for size or color within 14 days if the item is in unused condition.
Customers are responsible for return shipping costs unless we made an error.
Non-Returnable Items
The following items cannot be returned or refunded:
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Custom or personalized items
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Sale/clearance items
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Digital products
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Gift cards
Refund Processing
Once your return is received and inspected, you will be notified of approval or denial.
If approved:
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Refunds are issued to the original form of payment
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Please allow 3–7 business days for processing
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Shipping fees are non-refundable
How to Start a Return
Email us at Chris@threadandsaltco.com with the subject line:
“Return Request – Order #XXXX”
Include your name, order number, and reason for the return. We’ll send instructions and the return address.